Shipping & Return Policy   

We deliver most items by UPS, larger quantities must be shipped by other carriers. Unfortunately, we can not guarantee a specific date or time of day. You will receive a call from the carrier of your delivery date... this does not apply to UPS delivery though. The customer or their representative must inspect all materials upon delivery.

Any damages or shortages must be reported and written, at the time you sign for your delivery. It is your responsibility to inspect and report this immediately. Any damage reported after delivery must be reported to the carrier. They will then in turn need to inspect the damage. After inspection, a claim must be filed with the carrier. All material will be shipped in good condition from us.

It is the customers responsibility to unload the truck... although this does not apply to UPS deliveries. The driver is only required to move the load to the trucks tailgate. Delivery is driveway only. All deliveries made by common carrier will add a $95.00 up to $150.00 charge to deliver to a residential neighborhood... this will be added to your final bill. If there is a lift-gate available, this would be an extra charge. Prior arrangements would need to be made with the carrier when the customer is initially contacted for delivery schedule.

Any order returned, will be the customers expense for shipping charges back to us. All items must be returned in good condition and in the original container. Before a credit is issued, all material must be inspected, before a refund is issued. Please make sure your full name, address and phone number is included.

Austintown Fence does not ship C.O.D... and all returns must be approved in advance. No custom orders are returnable. No shipping charges are refundable. There is a 35% restocking fee. All orders must be prepaid. We accept Master Card, Visa and Discover. Orders are secure. You will be quoted a total price with shipping charges. Some orders offer free shipping.  Call to see if your order qualifies. All residential deliveries, that require a lift-gate truck, are charged a Drop-Fee, imposed by the common carrier. However, there are two available ways to "waive" the Drop-Fees. They are as follows: 1. If your product is delivered to a business address, with an available fork-lift to off-load the material. It would be the customer's responsibility to unload the truck. The driver is not authorized to do this. 2. The customer has the option to pickup their order at their local terminal. Again, it is the customers responsibility to load your own order.
The preponderance of the other manufacturers do charge shipping costs, regardless of the amount.
. Delivery on all other orders are based on weight and destination.

Orders cancelled after 48 hrs. are subject to a 10% cancellation fee.

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